Frequently Asked Questions

1. What products do you sell?
JETWAYZ® specializes in high-quality travel pillows designed to provide maximum comfort and support during flights, road trips, or any long journey.

2. Do you ship worldwide?
Yes, we ship worldwide within 7–14 business days. All orders include tracking, and there are no hidden fees or customs charges.

3. How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number by email or SMS. You can use this number to monitor your delivery in real time.

4. What is your return policy?
We accept returns within 14 days of delivery as long as the product is unused, in its original packaging, and in the same condition as received. Please refer to our Return and Refund Policy for full details.

5. Are there any fees for returns?
Return shipping costs are the responsibility of the customer. Shipping fees paid at the time of purchase are non-refundable.

6. How do I contact customer support?
You can reach us at jetwayz-brand@outlook.com or by phone at +1 (601) 342-0173. Our team will respond within 24–48 business hours.

7. What payment methods do you accept?
We accept all major credit and debit cards, as well as secure online payment options available at checkout.

8. Can I change or cancel my order after purchase?
Orders can only be modified or canceled within a short window after purchase. If you need to make changes, please contact us immediately at jetwayz-brand@outlook.com.

9. Are your travel pillows washable?
Yes, most of our travel pillows come with removable and washable covers. Please check the care instructions included with your product.